🚀 New Features

• Self-Onboarding for New Prospects
  Prospects can now onboard themselves directly, reducing manual effort and speeding up the onboarding process.

• Custom Domain Support for Customer Portals
  Each client can now access their portal on their own branded domain, providing a seamless and professional experience.

• Client Relationship Screening
  You can now link related clients together. The system will automatically screen these relationships and factor them into the overall risk assessment.

• Watchlist Search by Name
  Finding records is now easier with the ability to search watchlists directly by name.

• Dedicated Approvers for PEP Matches
  Assign specific approvers in cases where a potential Politically Exposed Person (PEP) match is detected, improving governance and control.

⚡ Improvements & Enhancements

• Smarter Risk Scoring with Match-Level Overrides
  KYC override scores are now linked directly to matches rather than entire cases, giving more precise control over risk decisions.

• KYC Score History (Semi-Versioning)
  You can now view how KYC scores have changed over time due to updates like country risk changes or new cases.

• Improved Matching Accuracy
  Enhanced name-matching logic, especially for names starting with “Abd,” resulting in more accurate screening results.

• Faster International Address Verification
  Relationship Managers (RMs) can now initiate international address verification directly, with fewer steps to start the process.

• Streamlined Verification Journey
  Reduced steps in international verification, allowing users to jump straight into the process.

• Approval Workflow Notifications
  Admins can now receive targeted email notifications during key approval stages (EDD, Qualified, Risk).

• Enhanced Client Portal Experience

  • Improved form submission experience

  • Better mobile responsiveness

  • Clearer onboarding guidance with updated templates and screenshots

🛠️ Fixes & Minor Updates

• Improved Notification Counter
  Notification counts now accurately reflect all unread items.

• More Flexible Resolution Numbers
  Resolution fields now support both letters and numbers.

• Better Error Handling for ID Verification
  Clearer and more accurate error messages when ID verification fails.

• UI & Usability Improvements

  • Disabled actions where not applicable (e.g., EDD enablement in invalid states)

  • Removed unnecessary placeholders for a cleaner interface

• Reporting Enhancements
  Added a “Skipped” column in no-match reports for better visibility.

🚀 New Features & Enhancements

Enhanced Risk & Screening Intelligence

• Expanded screening capabilities with new parameters including:

  • Gender

  • ID Issuing Country

  • Residential Country & Location Data (when available)

• We have also further enhanced our algorithm to account for Nationality and DOB/DOI fields better to provide you with more meaningful results.

• Ultimately, all these enhancements improve matching accuracy and reduce false positives so you can reduce manual workload and get to what matters most.

Updated & Renewed: Configurable Risk Thresholds

• Risk score thresholds are now once again adjustable directly from the portal in line with the latest matching algorithm, giving you more control over how risk is evaluated.

Automatic Country Risk Configuration with Manual Overrides Option

• Country risk are now automatically updated every Friday on over 190+ countries to provide you with a holistic countrywide score based on the following risk factors: financial crime, geopolitics, regulations, and corruption.

• You can now "blocklist" certain geographies and enforce organization wide policies so that associated prospects from those countries are automatically blocked

• Manual overrides on automatic country risk updates are also possible, allowing your team to fine tune country risk for each country. Note: when updates occur every Friday, we ignore updating the countries that have an override applied by you

Password Security Policy

• Introduced a mandatory password update every 90 days to enhance account security.

🎓 Help & Documentation

New Interactive Tutorials

• Added tutorials under the help section in settings to help users better understand and navigate key platform features.

🧾 Onboarding & Client Data Improvements

Improved Client Data Model

• Updated system to support additional client attributes such as:

  • Gender

  • ID Issuing Country

• These fields are now reflected across:

  • Client creation

  • Bulk uploads (Excel/CSV templates)

  • APIs and integrations

Improved Bulk Upload Experience

• Updated templates for client import and screening uploads to include the new data fields.

• Improved messaging to clearly confirm when document uploads are processed.

⚖️ Case Management & Workflow Enhancements

Improved Case Resolution Logic

• Cases now require all matches to be reviewed before they can be resolved.

• Improved handling of “Not a Match” decisions to ensure case statuses update correctly.

Improved Match Insights

• Added clearer explanations when hovering over match recommendations, helping users better understand results.

Public Case Improvements

• Simplified public case experience by removing indicators and improving filtering behavior.

• Entity type filter now defaults to “All” for easier navigation.

📊 Reports & Analytics Improvements

Enhanced Reporting Data

• Reports now include additional fields such as:

  • Gender

  • ID Issuing Country

🧩 User Experience Improvements

Improved Forms & Screening Experience

• Updated:

  • Single screening modal

  • Manual client creation flow

• These now support the new data fields and improved validation.

Better Navigation & Stability

• Improved consistency when editing screened clients to ensure changes reflect immediately without needing refresh.

Improved ID Type Handling

• Refined how ID types are presented and stored to ensure consistency across workflows and data sources.

🧾 Onboarding & Client Management Improvements

Onboarding Case Management

• Onboarding cases are now separated from regular cases, making it easier to manage and track onboarding activities.

• A new Onboarding filter has been added to quickly locate onboarding cases.

Search by Email

• You can now search for clients using their email address directly from the clients and onboarding screens for faster lookup.

Optional CRM ID for Clients

• Added support for an optional CRM ID when creating onboarding clients, allowing easier integration with external CRM systems.

Unified Number Handling

• When Unified Number is selected as the client ID type, the system now automatically uses it without requiring a duplicate field.

Improved Profile Completion Tracking

• A new Profile Questionnaire Completion indicator shows the percentage completed, helping teams monitor progress more easily.

⚖️ Risk & Compliance Enhancements

Improved Nafith/Makken Reporting

• Enhanced No-Match reporting with an additional Unified ID column to follow the latest CMA template.

Low Risk Auto-Approval Control

• Added new controls to automatically approve low-risk profiles, helping streamline approval workflows.

Risk Workflow Improvement

• Medium-risk cases now move to AOA Pending status instead of Risk Review, improving the accuracy of case progression.

Approver Workflow Permissions

• Permissions are now fully enforced within the Approvers workflow, ensuring that only authorized users can perform approvals.

Scoring Module Audit Enhancements

• Improved audit logging for the scoring module, increasing transparency and traceability for risk evaluations.

🧩 Forms & Questionnaire CRM API Improvements

Concurrent Form Section Editing

• Administrators can now add multiple form sections simultaneously, making form configuration faster and more flexible.

Improved File Upload Handling

• File upload capabilities have been improved, including clearer allowed file type display and optimized upload handling.

🛠️ Platform Improvements

Improved Case Matching Integration

• Upgraded the system to the latest bulk case match update API for better performance and reliability.

Improved Character Handling in KYC

• Resolved character encoding issues to ensure accurate display of client address information in KYC records.

🌍 International Verification Improvements

• Users with the appropriate permissions can now reset verification attempts if a client has attempted to verify themselves 3 times and failed.

• We rolled out a faster and more stable version of the international identity verification flow to improve completion rates and reduce interruptions.

🆕 Major KYC & Risk Enhancements 🏦 Retail & Qualified Investor Experience

• Retail to Qualified upgrade within the same flow for end-clients is now smoother

• You can now assign separate scoring per question based on client classification (Retail or Qualified) within the same KYC flow. assess risk differently between the classification of users.

• Introduced flexible 1-step or 2-step approval settings for Risk, Suitability, and EDD forms providing your firm with better controls for operational governance.

• For EDD, you can now:

  • Specifically choose the questions you want answered by clients rather than sending a whole EDD form

  • Create custom questions from the profile panel itself for greater flexibility and better due diligence

📎 Richer KYC Submissions

• You can now attach videos directly inside KYC forms, enabling better documentation and evidence collection.

📊 Reporting Enhancements

• Excel reports are now available for filtered Case Screens (Public + Local). Simply click on the toggle icon on the "Generate Report" button and select "Excel".

• Case reports (Excel/PDF) now correctly populate the Previous Order Number.

• You can now filter Cases by Case Creation Date on both Local and Public case pages.

🔐 Security & Governance

• Strengthened password policy for new users to enhance platform security.

• Default roles (including Viewer) can no longer be edited, protecting core permission structures.

• Improved validation and error handling in the Submit Form API with clearer descriptions.

• Enhanced screening error messages when a client already exists for better clarity.

🛠 Bug Fixes & Improvements

• Fixed issue when filtering clients based on expired ID.

• Removed incorrect “Deceased” status trigger from automatic ID expiry status changes.

• Attachment is now optional when creating a support ticket in the Help Center.

🌍 International ID Verification

• International ID Verification Support – KYC Flows now support verification of international identity documents, enabling organizations to onboard clients from all countries with greater confidence.

• Persistent ID Details – Extracted identity information such as ID number and names is securely saved and extracted automatically from the International Ids

• Flexible Verification Setup – ID verification can be enabled or disabled per KYC Flow, allowing teams to tailor verification requirements based on client type or region.

• Address Verification - Added address verification for non-saudi addresses

🧾 KYC Flow & Verification Enhancements

• Improved KYC Flow Configuration – Better control over KYC flows, including clearer question ordering and safer deletion rules.

• Optional Verification Steps – Email invitations and suitability checks can now be configured as optional during onboarding.

• Clearer Date Validation – Improved handling and messaging for Hijri dates and edge cases to reduce input confusion.

🔐 Permissions, Auditing & Compliance

• KYC Permissions Management – More granular permission handling for KYC-related actions.

• Audit Logs Visibility – KYC-related activities are now clearly tracked and visible in the system.

📊 Client Profile & Reporting

• Full Client Profile Report – A comprehensive report is now available directly from the client profile.

• Improved Risk Score Display – Risk indicators now behave correctly across all score ranges and languages.

• Cleaner Status Indicators – Entity status is now displayed using clearer, pill-shaped UI components.

• Filtered Case Reporting – You can now generate and export reports from filtered lists of both public and local cases, making it easier to track specific data sets.

🧭 Navigation & User Experience

• Smarter Navigation Flow – Users are returned to the correct previous screen after authentication or onboarding steps.

• Improved Activity Log Interaction – Activity logs can now be dismissed more intuitively, with fewer navigation errors.

• More Consistent Menus & Sidebars – Menu highlighting and sidebar behavior have been improved across Arabic and English views.

🌍 Localization & Language Improvements

• Arabic Language Enhancements – Multiple translation fixes, improved terminology usage, and better RTL layout handling.

• Clearer Error Messages – Validation and error messages are now easier to understand, especially for date and verification inputs.

📂 Case Management & Alerts

• Archiving & Cleanup Improvements – Better handling of archived cases and deprecated alerts.

• Smarter Alerts & Notifications – Notifications such as ID expiration now take users directly to the relevant filtered view.

• Improved Public Matches Review – Reviewing public matches through activity logs is now more reliable.

📥 Data Uploads & Integrations

• Improved Client Upload Handling – Better parsing of Excel date fields and email extraction is now supported from the excel/csv files.

• Stronger CRM Integration – KYC flows are now fully integrated via CRM APIs.

• Watchlist Enhancements – Improved handling of country and ID-type indicators.

🧼 Cleanup & Consistency Improvements

• UI Polishing – Multiple visual and layout refinements for a cleaner experience.

• Configuration Simplification – Removed outdated classifications and fixed documentation redirects.

🚀 New & Improved Features

• Smarter Watchlist Matching
  We’ve significantly improved the matching algorithm for the public watchlist, delivering more accurate and reliable results.

• Clearer Activity Tracking
  Activity logs are now richer and easier to understand, with clearer formatting and additional descriptions.
  Activity logs are also automatically added when case notes are created for clients.

• Full Report Client Generation
  Client Reports now include detailed info about the public cases/local cases, detailed graphs and much more

⚡ Performance Enhancements

• Faster Public Case Pages
  Public case pages now load faster, making reviews and navigation smoother.

🎨 User Experience Improvements

• Breadcrumb Navigation Support
  Back buttons are now supported through breadcrumbs, making it easier to move around the platform.

• Email Sent Indicator for Exports
  When exporting a client list, you’ll now see a clear indicator confirming that the export email has been sent.

• Consistent Case Management Layout
  The “Manage Alerts” heading has been aligned with other tabs for a more consistent experience.

🔍 Filtering & Visibility

• Deprecated Matches Filter
  A new filter has been added to the public case matches list, allowing deprecated matches to be easily excluded.

🌍 Language & Localization Improvements

• Enhanced Arabic Support
  Multiple fixes and improvements across:

  • Watchlists page

  • Dashboard graphs
    These updates ensure a smoother and more accurate Arabic experience.

🔐 Security & Reliability

• Stronger Platform Security
  We’ve enhanced the security of the system by upgrading multiple internal components.

• Proactive System Monitoring
  Additional monitoring alerts have been added to help our team quickly detect and respond to any disruptions affecting client processes.

🛠️ Fixes & Polishing

• Improved API Documentation
  Missing success response examples have been added to some CRM KYC APIs.

• Single Screening Stability Fix
  An issue causing persistent entity type errors in Single Screening has been resolved.

✨ New Features

Attachments for Watchlist Uploads
You can now upload supporting documents when adding a single entry to the watchlist, making submissions more complete and easier to review.

New Organization Types Added
We’ve expanded organization options when creating clients to include Waqf and Non-Profit entities, ensuring better coverage for different organization structures.

🚀 Improvements

Faster Client Profile Experience
Client profiles now load and respond faster, providing a smoother and more efficient experience when viewing or managing client information.

Public Match Alerts Enhancements
Public match alerts have been improved to make information clearer and easier to review, helping you act more confidently on potential matches.

Clearer Upload Instructions
We’ve added helpful instructions to client upload and single-screen templates to make data submission simpler and reduce errors.

📘 Documentation

KYC API Integration Guide
New documentation is now available explaining how to integrate the KYC flow using APIs, making it easier for technical teams to implement and maintain integrations.

✨ New Features & Enhancements

• Improved Reports Experience
  Reports have been enhanced to provide clearer insights and a smoother overall experience.

• Faster & Smarter Notifications
  Notifications are now delivered faster, ensuring you stay informed in near real time.

• Identity Expiration Alerts
  Platform users are now notified when an identity is about to expire, with automatic status updates applied when expiration occurs.

• Automatic Case Matching Updates
  Updating matching criteria will now automatically create new matches or safely retire outdated ones—without any missing or incorrect results.

• Notes Section for Clients
  A new Notes section is now available under the Clients page, making it easier to track important information in one place.

• Prospect & Client Profile Clarity
  Prospect and Client names are now clearly displayed at the top of their profile pages for better visibility.

🚀 User Experience Improvements

• No More Manual Refreshing
  Client lists and individual screens now update automatically after uploads—no browser refresh needed.

• Persistent Case Filters
  Case filters are now saved automatically, so you won’t need to reset them every time you return.

• Better Public Case Visibility
  Public cases now display a clear message when no matches are found, improving clarity and confidence.

🛠️ Fixes & Stability Improvements

• Public Case Matching Issue Resolved
  An issue where public case matches were not being fetched correctly has been fixed.

• Back Button Behavior Corrected
  The back button on the Manage Case page now behaves as expected.

• LOB Indicator Display Fixed
  The LOB indicator pill is now shown correctly across the platform.

• Copy & Paste Formatting Fixed
  Copying data from the platform and pasting it elsewhere no longer causes formatting issues.

• Role Permissions Editing Error Fixed
  Cancelling role permission edits now works correctly without errors.

🔗 Integrations & Data Improvements

• Webhook Notifications for ID Expiry
  Status changes caused by identity expiration are now sent automatically via webhook.

• CRM ID Added Across Client Flows
  CRM ID is now included in Create Client, Update, and Screening forms for better traceability.

✨ New Features

• Client Reports Exportable in PDF are here! Many of you asked for this; currently the report is a high-level summary of match results. However, we're working on variations to allow you to download as little or as much information you want on your clients/entities. For now, simply go to the client profile or entity profile page and click the new button at the top right for "download report"

• Bulk Watchlist Imports: You can now import Nafith and Makken watchlists in bulk directly through the API, saving valuable time when handling large datasets. This is especially useful for firms/teams with years of data on hand who need to migrate over to our system.

• CRM ID Integration: CRM IDs are now included in webhook responses and bulk upload templates, ensuring consistent data tracking across your systems. This ensures that mapping responses/webhook events becomes easier for those using our APIs.

🧩 Enhancements & Improvements

• Webhook Implementation Guide: Improved documentation for webhooks with clearer examples and use cases to simplify integration for your teams.

• Better Activity Logs:

  • Dates like Date of Birth, Incorporation Date, and ID Expiration now display cleanly without unnecessary timestamps.

  • Fixed corrupted date displays for a more reliable audit trail.

🧠 KYC Experience Updates

• Improved KYC Flow Management:

  • You can now duplicate entire KYC forms in one click.

  • Tags in KYC questionnaires are now ordered logically for smoother navigation.

  • The KYC tab and its sections are now organized in a clearer order, improving workflow clarity.

• Editing and Naming Flows: You can now rename KYC flows and edit agreements without running into restrictions.

🖥️ Client Portal Updates

• Email Verification Fix: We’ve resolved a glitch that occasionally affected verification links during onboarding.

• Agreements Label Update: The “Account Opening” agreement now displays correctly under the “Agreements” section.

• View Profile Shortcut: The ellipsis menu now correctly shows “View Client Profile” instead of “History.”

🛠️ System & Data Quality Improvements

• Date of Birth Validation: The system now ensures DOBs are historical, preventing invalid future dates.

• Country Code Validation: Improved validation rules and error messages for country codes to prevent server errors.

• Manual Entry Improvements: Clearer error messages when entering invalid data for GCC nationals.

• Arabic Language Support: Bulk uploads now correctly handle id types labeled as “Other” in Arabic.

• Error Handling Improvements: We resolved issues that caused 403 errors when creating users or flows during onboarding.